Westpac training portal - Conversations That Count

Welcome to Violet's 'Conversations that Count' training.

The purpose of the videos below is to build your confidence when talking with distressed customers and to coach you on how to introduce Violet. They are in addition to the introductory online webinar you have already attended.

Watching these three videos will:

1. Strengthen your awareness of Violet.

2. Build your confidence in making an introduction to Violet.

3. Give you some tools, content and prompts to aid conversations with customers about Violet.

Welcome to Violet's 'Conversations that Count' training.

Module 1: Introduction

In this video, we will introduce you to who Violet is and what we do. We'll walk through the values and business priorities shared by Westpac and Violet, and how this partnership will help you provide the very best service and support to your customers.

Module 2: The Referral Process

Module 3: Taking Up The Role

Thank you

Welcome to Violet's 'Conversations that Count' training.

Module 1: Introduction

In this video, we will introduce you to who Violet is and what we do. We'll walk through the values and business priorities shared by Westpac and Violet, and how this partnership will help you provide the very best service and support to your customers.

Part 1: Introduction

Part 1: Introduction

Module 2: The Referral Process

Part 2: The Referral Process

Part 2: The Referral Process

Module 3: Taking Up The Role

Part 3: Taking Up The Role

Part 3: Taking Up The Role

Thank you

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