Guided Support Program

Caring for someone you love is one of the most important things you'll ever do.

It can feel overwhelming. It’s hard to know where to start or what to plan for. Violet is here to help you think things through, have honest conversations, and feel more prepared for what’s ahead.

What is Violet's Guided Support Program?

Violet is a series of one-on-one conversations with a Violet Guide, someone who has been through something similar and is trained to offer practical support. It all happens over the phone at a time that works for you, and is fully funded through the Carer Gateway, so there is no cost to you.

Your Guide is there to listen, help you plan, and support you with whatever you are facing, with the cost covered by Carer Gateway funding.

Let’s find the right support for you. It only takes a moment.

Are you currently caring for an ageing parent or someone close to you?

Including someone who is frail, or living with a serious or life-limiting illness.

Confidential and safe
50,000+ Australians supported
No out-of-pocket cost
Evenings & weekends available

Support when you're grieving can look like this.

Real conversations. At a time that works for you.

When the days feel heavy and you can't see a way through — your Guide listens and helps you find small, steady steps forward.

When you're not sure what's 'normal' in grief — your Guide helps you make sense of what you're feeling, without judgment.

When everyone else has moved on but you haven't — your Guide is there for honest, one-on-one support on your timeline.

When you need practical ways to cope day to day — your Guide offers grounded ideas you can try, at your own pace.

Confidential • No out-of-pocket cost

We're glad you're here.

Sometimes people come to Violet after losing someone they love — and need support to work through the grief and find their way forward.

If that's where you are, you don't have to do it alone. Violet offers compassionate, one-on-one support — confidential, over the phone, at a time that suits you.

Over the phone Evenings & weekends Available nationwide Funded by Carer Gateway

How you can get support

When you’re ready, we’ll walk you through it.

1

Explore grief and loss resources

Browse articles and tools that speak to where you are right now — no commitment required.
2

Reach out when it feels right

If you’d like to talk, you can start with a short form or call — we’ll explain what happens next.
3

Talk with someone who gets it

You’ll be matched with support that fits your situation — confidential, over the phone, at a time that suits you.
4

Take it one step at a time

There’s no rush. Your Guide meets you where you are and helps you find your way forward.

Ready to take the first step?

It's free, it's confidential, and you can start right now.

Apply for support →

Learn more about the Carer Gateway

This is what support with Violet can look like.

Real conversations. At a time that works for you.

When you don't know what to ask the doctor — your Guide helps you prepare for difficult conversations, so you can show up feeling clearer and more confident.

When everything keeps changing and there's no plan — your Guide helps you map what's likely ahead and think through what matters most for the person you're caring for.

When you haven't slept properly in weeks and you're running on empty — your Guide listens, without judgment. Sometimes that's exactly where it starts.

When family isn't on the same page — your Guide can help you think through how to approach those conversations, and what you actually need from the people around you.

Fully funded • No out-of-pocket cost

Guided Support Programs.

Guided by expertise. Grounded in lived experience.

Violet Guides have been there themselves. Trained to deliver evidence-based support, they give you real, practical support — over the phone, at a time that suits you — to talk, plan, think things through, and feel less alone.

Over the phone Evenings & weekends Available nationwide Funded by Carer Gateway

How you access your program

Four simple steps. We handle most of it.

1

Tell us you'd like support

Complete this short form — it takes about two minutes. No long forms, no waiting rooms.
2

A quick call from Violet

Someone from our team calls to explain how the program works and ask a few straightforward questions to check you're eligible.
3

A short call with the Carer Gateway

They'll ask you five questions about your situation. This unlocks your funding package. It's simpler than it sounds.
4

You're matched and booked with your Guide

We match you to a Violet Guide at the earliest availability — someone with the right experience for your situation.

Ready to take the first step?

It's free, it's confidential, and you can start right now.

Apply for support →

Learn more about the Carer Gateway

What is Violet's Guided Support Program?

Are you currently caring for an ageing parent or someone close to you?

Support when you're grieving can look like this.

We're glad you're here.

How you can get support

Explore grief and loss resources

Reach out when it feels right

Talk with someone who gets it

Take it one step at a time

Ready to take the first step?

This is what support with Violet can look like.

Guided Support Programs.

How you access your program

Tell us you'd like support

A quick call from Violet

A short call with the Carer Gateway

You're matched and booked with your Guide

Ready to take the first step?